What We Do
WHY YOU NEED AN MSP
What is an MSP?
A Managed Service Provider (MSP) is a company that remotely manages a customer’s IT infrastructure and end-user systems on a proactive basis. Unlike hiring a single outside IT technician who may only address issues as they arise, an MSP offers comprehensive, continuous monitoring and maintenance, ensuring optimal performance and security. This proactive approach not only prevents potential problems but also provides strategic IT planning and support, tailored to your business needs, all for a predictable monthly fee.
In other words, we make your technology work. This way you can focus on the growth of your business instead of any technological issues that may arise.
We are your vCIO
A Virtual Chief Information Officer (vCIO) is a service that provides businesses with strategic IT leadership and guidance without the need to hire a full-time executive. A vCIO helps align your IT strategy with your business goals, offering expert advice on technology investments, cybersecurity, and infrastructure planning. This service is particularly valuable for business owners as it ensures informed decision-making, optimizes IT spending, and enhances overall operational efficiency, all while providing flexibility and cost savings.
BUSINESS IT ISN’T A DIY PROJECT.
Doctors, lawyers, and accountants will tell you there is nothing more dangerous than someone who knows just enough to be dangerous. As a managed service provider, we know the same applies to those who handle their own business IT.
Improper Email Setup
Setting up an email service isn’t plug-and-play. There are many complex settings that are necessary. Without proper setup, malicious actors can masquerade as you, there is increased spam, or you’ll spend money on unnecessary mailboxes.
Insufficient Malware Protection
Most businesses use the free anti-virus software that came on their computer. Consumer grade anti-virus is very limited in it’s capabilities, and most users don’t even pay for a subscription and keep it updated. We use enterprise grade endpoint protection. Anti-malware and anti-virus are just two pieces of a very sophisticated security suite we utilize for our clients.
Unsafe Networking
Are you using the wireless router that came from your internet service provider? This is the equivalent of leaving the front door wide open, with a sign that says the security system is turned off. We use enterprise grade networking equipment to keep your network safe, fast, and reliable.
Purchasing The Wrong Equipment
Many business owners simply buy the laptop or printer recommended by a discount ad or the salesman at the local big box retailer. Buying the wrong can lead to increased downtime, and replacing gear often.
We take over budgeting and purchasing decisions for you. As your virtual CIO, we take the headache out of figuring out what to buy, while increasing uptime and productivity.
Unpredictable IT Expenses
Something goes wrong, and you call the guy who’s been working on your tech on the side. He shows up and sends you a bill. Some months, these bills stack up more than others.
With an MSP, that’s the way of the past. Our flat-rate IT service provides predictable IT expenses.
Improper Licensing
Is your software properly licensed? Many businesses use expired licenses or software licensed only for home use. This can lead to expensive legal fees or software that stops working entirely, leading to costly downtime.
Compliance Headaches
Is your email service HIPAA compliant? Are your credit card terminals PCI compliant? Are you storing your files in compliance with FINRA regulations? We can help sort it all out for you.
Featureless Phones
Do your phones record calls? Are you able to make and receive calls from your business phone number, while traveling? Our sophisticated business phone system has all the features you’ve always wanted, without the headaches and costs typically associated with them.
Our Services
We provide all the services you need for your business technology. Computers, phones, and surveillance cameras, are just the beginning.
Surveillance
Stay aware and have video recordings of your business at all times. Be it for security or liability, having good video of your business is always beneficial.
VoIP
By managing your phones, we can ensure that you are always able to take calls both in the office and out, as well as having the ability to move phones and change settings quickly and easily.
Continuity of Business
You can sleep easy knowing that we always have a plan. Our backups and disaster management protocols are advanced and constantly making sure that your business can make it through whatever may happen.
Network Management
With our network solutions, all of your wifi and internet needs can be accounted for.
Cyber Security
Both at the network and device level, your technology is protected and secure. Our multiple cyber security protocols keep you safe from phishing, malware, and other threats.
24/7 Helpdesk
At all hours of the day, we have technicians ready to help.
Surveillance
What is Video Surveillance for a Business?
Video surveillance involves the use of cameras to monitor and record activities within and around your business premises. This technology provides real-time monitoring and archival footage, which can be crucial for deterring theft, vandalism, and other criminal activities. By keeping a watchful eye on your property, video surveillance systems help ensure the safety of your employees, customers, and assets.
Implementing video surveillance is a proactive measure that significantly enhances the security of your business. It acts as a powerful deterrent against potential intruders and provides valuable evidence in the event of an incident. This not only helps in resolving disputes and investigations but also contributes to a safer working environment, fostering peace of mind for everyone involved.
Moreover, video surveillance plays a critical role in liability management. In case of accidents or false claims, having recorded footage can protect your business from fraudulent lawsuits and insurance claims. It provides clear, unbiased evidence that can be used to verify events and support your case, ultimately saving your business from potential financial losses and reputational damage.
VoIP
What is VoIP?
Voice over IP (VoIP) technology allows businesses to make and receive phone calls over the internet, offering a modern alternative to traditional phone lines. VoIP provides features like call forwarding, voicemail to email, and options for texting or mobile work phones, enhancing communication efficiency and flexibility. Additionally, VoIP systems support call recording and downloading, enabling easy access to important conversations for training or compliance purposes.
VoIP systems are highly scalable and support remote work, enabling employees to stay connected from anywhere with an internet connection. When we manage your VoIP services, we ensure seamless integration, continuous monitoring, and prompt technical support, so your communication system remains reliable and efficient.
When it comes to VoIP systems, our partner ZynoTalk is not only reliable, but always in touch. This makes for a perfect coordination between their systems and our own, rapid integration, and fast response times to any issue that may happen.
Our team handles everything from initial setup and configuration to ongoing maintenance and updates, ensuring your communication system is always running smoothly.
Learn more about ZynoTalk here!
Continuity of Business
What does Continuity of Business mean?
Continuity of business refers to the ability of a company to maintain essential functions during and after a disaster or unexpected disruption. This involves planning and implementing strategies to ensure that critical operations can continue with minimal downtime, safeguarding the business against potential losses and ensuring long-term resilience.
We protect your business continuity by providing comprehensive disaster recovery solutions, regular data backups, and robust cybersecurity measures. Our proactive approach includes identifying potential risks, creating detailed recovery plans, and conducting regular tests to ensure your business can quickly recover from any disruption. By partnering with us, you can be confident that your business is prepared for any eventuality, ensuring uninterrupted service and peace of mind.
Network Management
What is Network Management?
Effective network management is crucial for maintaining a reliable and secure internet connection for your business, encompassing both wired and Wi-Fi networks. Our services ensure that your network infrastructure is optimized for performance, providing seamless connectivity for all your devices and applications. We handle everything from initial setup and configuration to ongoing monitoring and maintenance, ensuring your network runs smoothly and efficiently.
Managed Wi-Fi networks offer significant advantages, including the ability to create separate guest networks to keep your main network secure. This not only enhances security but also helps in staying compliant with industry regulations. Managed Wi-Fi also allows for better control over network access, ensuring that only authorized users can connect, and providing detailed usage reports for better network management.
Additionally, our network management services include network filtering and website blocking to protect your business from malicious sites and inappropriate content. By implementing these measures, we help maintain a safe and productive online environment for your employees, reducing the risk of cyber threats and ensuring compliance with company policies.
Cybersecurity
What does Cybersecurity mean for your Business?
Cybersecurity is essential for protecting your business from a wide range of digital threats. Our comprehensive cybersecurity services include continuous monitoring at both the network and device levels, ensuring that any suspicious activity is detected and addressed promptly. By keeping a vigilant eye on your systems, we help prevent unauthorized access, data breaches, and other cyber incidents that could compromise your business operations.
We provide robust protection against phishing, malware, and other cyber threats. Our solutions include advanced email filtering to block phishing attempts, anti-malware software to detect and remove malicious programs, and regular security updates to safeguard against the latest vulnerabilities. These measures help protect your sensitive information and maintain the integrity of your IT infrastructure.
24/7 Helpdesk
How our Helpdesk can be there for you.
Our stateside 24/7 helpdesk provides round-the-clock support to ensure your business operations run smoothly at all times. Whether you encounter technical issues, need assistance with software, or have urgent IT concerns, our dedicated team is always available to help. With prompt and reliable support, you can minimize downtime and keep your business functioning efficiently, no matter the hour.
We Have Experience
We bring decades of experience managing small and medium business technology. Our expertise is in helping you grow your business, as efficiently as possible.
Construction buildouts
Network Design
Email / Cloud Migration
Continuity of Business
Industry Leader Since 2011
Experience & Professionalism
ZynoTalk
Trusted VoIP Solution
What is ZynoTalk?
Created by Signal24, a software design company in Florida, ZynoTalk is a modern VoIP solution that has now made us at the John Galt Group a certified parter.
ZynoTalk is entirely US owned and operated, with rapid deployement of hardware and software to fulfill the VoIP needs of your Business.
The Features of ZynoTalk
Anywhere Access
Make or receive calls, and send texts & faxes anywhere you are with our mobile app – or use a SIP-enabled desk phone.
Premium Features Included
Unlimited calling, call recording, transcription & AI-powered summarization included in all plans.
Business Performance Tools
Detailed metrics, searchable transcripts, and real-time alerts when customers get upset.
Learn More About the Features of ZynoTalk Here
Frequently Asked Questions
What services do you offer?
We handle your tech management, including networks, computers, phones, printers, and more.
Do you have a consulting fee?
Our initial consultation and site survey is free.
Is your helpdesk stateside?
Our office is located in Roswell, Georgia and our team is located completely in the U.S.
Partnership
We are your business partner. We work together to make your business operate as efficiently as possible. A technology efficient business is a profitable business.
Affordability
Our services are more affordable than an in-house IT position, and we leverage bulk purchasing to make enterprise software available to small and medium businesses.